Refund policy
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Refund & Exchange Policy
Exchange Policy
Exchange requests are handled through Instagram DMs.
You have 5 days after receiving your order to decide. After that, exchanges are not accepted.
5 Days Only Original Condition Tags Required
- Items must be unworn, unused, with tags and packaging.
- Proof must be provided during request.
- If size is unavailable → no exchange possible.
- You can open package on delivery & refuse if size is wrong.
- Sale: Exchange / Refund allowed
- Clearance: No exchange or refund
- Buy 1 Get 1: Exchange only
Return Policy
You have 5 days after delivery to request a return.
- Items must be in original condition.
- Used or missing tags → request rejected.
- Shipping fees will be deducted.
Return Process
- Courier collects item only (no cash).
- Item goes to inspection.
- If rejected → returned to you.
- If approved → refund via InstaPay / wallet.
Shipping Fees
Exchange
- Cairo & Giza: 115 EGP
- Alex & Beheira: 115 EGP
- Delta: 120 EGP
- Upper Egypt: 135–151 EGP
Return
- Cairo & Giza: 105 EGP
- Alex & Beheira: 110 EGP
- Delta: 110 EGP
- Upper Egypt: 130–140 EGP
سياسة الاستبدال
معك 5 أيام من تاريخ الاستلام.
- القطعة لازم تكون بحالتها الأصلية.
- أي استخدام = رفض الطلب.
- فتح الأوردر عند الاستلام مسموح.
سياسة الإرجاع
- الإرجاع خلال 5 أيام فقط.
- الفحص يتم قبل رد الفلوس.
- التحويل عبر InstaPay / محفظة.