Refund policy

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Refund & Exchange Policy

Exchange Policy

Exchange requests are handled through Instagram DMs.

You have 5 days after receiving your order to decide. After that, exchanges are not accepted.

5 Days Only Original Condition Tags Required
  • Items must be unworn, unused, with tags and packaging.
  • Proof must be provided during request.
  • If size is unavailable → no exchange possible.
  • You can open package on delivery & refuse if size is wrong.
  • Sale: Exchange / Refund allowed
  • Clearance: No exchange or refund
  • Buy 1 Get 1: Exchange only

Return Policy

You have 5 days after delivery to request a return.

  • Items must be in original condition.
  • Used or missing tags → request rejected.
  • Shipping fees will be deducted.

Return Process

  • Courier collects item only (no cash).
  • Item goes to inspection.
  • If rejected → returned to you.
  • If approved → refund via InstaPay / wallet.

Shipping Fees

Exchange

  • Cairo & Giza: 115 EGP
  • Alex & Beheira: 115 EGP
  • Delta: 120 EGP
  • Upper Egypt: 135–151 EGP

Return

  • Cairo & Giza: 105 EGP
  • Alex & Beheira: 110 EGP
  • Delta: 110 EGP
  • Upper Egypt: 130–140 EGP

سياسة الاستبدال

معك 5 أيام من تاريخ الاستلام.

  • القطعة لازم تكون بحالتها الأصلية.
  • أي استخدام = رفض الطلب.
  • فتح الأوردر عند الاستلام مسموح.

سياسة الإرجاع

  • الإرجاع خلال 5 أيام فقط.
  • الفحص يتم قبل رد الفلوس.
  • التحويل عبر InstaPay / محفظة.